General Information | 328.eu

General Information

Our spare parts services are designed to serve you with any parts or equipment you may need for smooth, safe and reliable operation of your fleet aircraft. Our experienced and flexible organisation provides you with services as:

  • Quotations
  • Order Processing
  • Invoicing
  • Rotable Exchange Program
  • High Value Rental Parts Program
  • Customized Flight Hour Service Agreements (PBH)
  • Spares Provisioning Packages
  • Warranty Administration
  • Repair Administration

 

ACTUAL SERVICE HOURS (CET)  
Monday - Friday06:3000:30
Saturday 06:30am - Monday 06:30amon-call duty
SERVICE HOURS / DELIVERY PEFORMANCE   
LEVELDEFINITIONRESPONSERAMP TIME
AOGAircraft on Ground2 Hours4 Hours
CriticalImminent AOG or work stoppage8 Hours24 Hours
RoutineWithin published or quoted lead time (LTM)48 Hours7 Days

AOG Hotline

T: +49 8153 88111 2998
F: +49 8153 88111 4105
or go to order parts

Head of Material Support

Peter Bootz
T: +49 8153 88111 4882
F: +49 8153 88111 4628
Contact form

Routine Parts Enquiries / Orders

T: +49 8153 88111 3717
F: +49 8153 88111 4628
Contact form

 

Repair / Warranty

T: +49 8153 88111 2607
Contact form