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Technical Support

Our technical support department is directly linked to the Global Support Center which acts as the front end to Customers. It is designed to meet the specific demand of VIP and business jet operators as well as airlines.We are assisting customers in solving problems connected to operational or maintenance activities, ensuring that customer operations’ legal requirements are always met. Based at our headquarters near Munich we can utilize all engineering, technical data and flight test resources necessary for complete technical services. Applications of our technical expertise include:

 

 

  • Preparation of technical instructions
  • Preparation of proposals and offers
  • Information on customers
  • Preparation of operational information
  • Cooperation in external projects
  • Co-coordinating of TC-validation activities for foreign country authorities

Global Support Centre Contacts

Tel: +49 8153 88111 6666
Fax: +49 8153 88111 6565

Opening Hours on working days
Monday to Friday
6.00 a.m. to 6.00 p.m.
(local time Oberpfaffenhofen, Germany)


The 328SSG Global Support Centre in Oberpfaffenhofen is your single point of contact for:

  • technical enquiries
  • engineering issues
  • request for retrofit
  • documentation subjects
  • operational issues
  • vendor issues
  • AOG support
  • on-site support
  • entry-into-service (EIS) support

For any of above mentioned enquires, please use our Service Problem Report (SPR) form in .pdf format.

Please find below latest ASBs related to the Dornier 328 and 328 JET.

Wings – Inspection of Landing Flap Support 2

Wings – Inspection of Roll Spoiler Bearing Arms

Equipment/Furnishings – Cockpit Seats – Jammed AMSAFE Restraint System

Fuel – Inspection of Fuel Line Clamps:

Landing Gear – Inspection of R/H Main Landing Gear Side Strut Pin:

Equipment/Furnishings – Cockpit Seats – Jammed AMSAFE Restraint System:

Engine – Propeller Shaft Inspection and Replacement:

lnspection of the Elevator Pulley Support Bracket:

Wings – Inspection of the X-Rod (Connection Element Wing/Fuselage):

Wings – Inspection of the Lower Inner Panel for Cracks:

Flight Controls – Inspection of the Rudder Spring Tab Lever Assembly:

Engine Controls – Quality issue with Engine Control Cables:

Fuel – Inspection of drain installation for auxiliary fuel tanks:

If you are in need of Dornier 328 / 328JET Technical Publications please us our contact form.

Customers can access our In-Service Technical Publication (ISTI) Download Portal here. If you are already a customer and need access please contact us.

The following Technical Publications are currently available:

Operational Manuals:

  • Operational Package, composed of:
    • Airplane Flight Manual, serialized, Hard Copy
    • Airplane Operating Manual, serialized, Hard Copy
    • Quick Reference Handbook, serialized, Hard Copy
  • Weight and Balance Manual, serialized, Hard Copy
  • Dispatch Deviation Procedure Guide (based on FAA MMEL)
  • Master Minimum Equipment List (based on EASA or FAA rules)

Maintenance Manuals:

  • Dornier 328-300 – Airplane Characteristics for Airport Planning, Hard Copy
  • Aircraft Illustrated Parts Catalogue, Hard Copy
  • Aircraft Maintenance Manual (D&O, JIC), Hard Copy
  • Aircraft Maintenance Manual (D&O, JIC), PDF Version
  • Aircraft Maintenance Manual – Cold Weather Operation
  • Aircraft Maintenance Manual – Storage, Hard Copy
  • Aircraft Recovery Manual, Hard Copy
  • Suite of electronical Maint. Manuals (CAMSIS), Compact Disc. Composed of:
    • Aircraft Maintenance Manual (D&O, JIC)
    • Aircraft Illustrated Parts Catalogue
    • Consumable Material List
    • Fault Isolation Manual- Power Plant Built-up Manual
    • Consumable Material List, Hard Copy
  • Component Maintenance Manual Manufacturer, Set of Hard Copies
  • Corrosion Prevention and Control Program Manual, Hard Copy
  • Component Repair Manual, Hard Copy
  • Fault Isolation Manual, Hard Copy
  • Ground Handling and Servicing Manual, Hard Copy
  • Set of In-Service Technical Information (ISTI), Hard Copy
  • Illustrated Tool and Equipment Manual, Hard Copy
  • Dornier 328-300 – Low Util. Maint. Planning Document (incl. Excel Data Base)
  • Maintenance Planning Document (incl. Excel Data Base)
  • Maintenance Requirements Document, composed of:
    • Airworthiness Limitations Document
    • Certification Maintenance Requirements Document
    • Maintenance Review Board ReportDornier
  • Nondestructive Testing Manual, Hard Copy
  • Power Plant Built-up Manual, Hard Copy
  • Rescue Manual, Hard Copy
  • Structure Repair Manual, Hard Copy
  • System Schematics Manual, Hard Copy
  • Wiring Manual, Hard Copy
For latest ISTI Publications please refer to our ISTI Portal.

 

 

 
Publications Index Dornier 328-300
 
 
Publication details:
Rev-No. 251
Rev. date May 27, 2020
Date May 27, 2020
Effectivity Dornier 328-300
Serial No. All Aircraft
Download PubIndex-328JET-20200527
 
Publications Index Dornier 328-100
 
 
Publication details:
Rev-No. 312
Rev. date May 27, 2020
Date May 27, 2020
Effectivity Dornier 328-100
Serial No. All Aircraft
Download PubIndex-DO328-20200527
 
Discontinuation of LUMPD Manual

Please find attached the Customer Support Information 2019-03 (Discontinuation of LUMPD Manual)

 
Publication details:
Rev. date November 27, 2019
Date November 27, 2019
Effectivity Dornier 328-100 & -300
Serial No. All Aircraft
Download CSI-328-2019-03-Discontinuation-of-LUMPD-Manual
 
Dornier 328-100 Simulator

Please find attached the Customer Support Information 2019-04 (Dornier 328-100 Simulator)

 
Publication details:
Rev. date August 20, 2019
Date August 20, 2019
Effectivity Dornier 328-100
Serial No. All Aircraft
Download CSI-328TP-2019-04-Dornier-328-100-Simulator
 
SPR/RAS Service Improvement

Please find attached the Customer Support Information 2019-02 (SPR/RAS Service Improvement)

 
Publication details:
Rev. date April 8, 2019
Date April 18, 2019
Effectivity Dornier 328-100 & -300
Serial No. All Aircraft
Download CSI-328all-2019-02-SPR-RAS-Service-Improvement
 
SPR Form

Please find attached the SPR form to be used for any inquiry to the Global Support Centre of the Dornier 328 aircraft series.

 
Publication details:
Rev-No. 4.0
Rev. date April 8, 2019
Date April 18, 2019
Effectivity Dornier 328-100 & -300
Serial No. All Aircraft
Download Service-Problem-Report-Dornier-328-Issue-4.0-Dated-2019-04-08
 
Customer Services Manual

This is the latest Customer Services Manual, which presents all necessary information for supporting your daily Dornier 328 business activities and provides guidance in terms of procedures and processes. Its use will efficiently ensure a perfect co-operation between the operator and 328 Support Services GmbH, its partners and suppliers.

 
Publication details:
Rev-No. 2019 – 01
Rev. date April 18, 2019
Date April 18, 2019
Effectivity Dornier 328-100 & -300
Serial No. All Aircraft
Download Customer-Services-Manual-Issue-2019-01-Release-18-04-2019
 
Change of Customer Services Management

328 Support Services GmbH would like to inform you that Franz Zellner has retired on 31st March 2018.

We would like to thank Franz for all his help in shaping and moving forward the Dornier 328 Material Support & Supply Chain for decades and wish him all the best for his private life.

Florian Luithlen has taken over “Material Support & Supply Chain” in addition to “Customer Support & Training” as of 1st February 2018 and the divisions were merged into one division, named “Customer Services & Supply Chain”.

 
Publication details:
Date May 3, 2018
Download CSI-328all-2018-01-1
 
Enhanced Crosswind Capability for Dornier 328-100

328 Support Services GmbH is pleased to announce the availability of the enhanced crosswind capability for the Dornier 328-100 (Option 044K002).

 
Publication details:
Rev. date June 20, 2017
Date June 21, 2017
Effectivity 328-100
Serial No. All
Download CSI-328TP-2017-002
 
ADS-B Out for Dornier 328-100 and 328-300

328 Support Services GmbH is pleased to announce the availability of the ADS-B Out upgrade for the Dornier 328-100 and 328-300 fleet.

The attached Customer Support Information (CSI) provides you with technical and commercial information on the ADS-B Out upgrade.

 
Publication details:
Date May 11, 2017
Effectivity 328all
Serial No. All
Download CSI-328all-2017-001
 
Aircraft Tracking Form

When ever a Dornier 328 is sold or bought, please report with attached form to the Global Support Centre.

 
Publication details:
Date October 6, 2014
Download 328-Trackingform-Issue-2.0-Dated-11-03-2015
 
Accident/Incident Report Form

In case of an incident or accident with a Dornier 328 involved, please report with attached report form and sent to Global Support Centre!

 
Publication details:
Date October 6, 2014
Download Aircraft-Incident-Accident-Checklist-New
 
Move into new buildings & Change in Customer Support Management

328 Support Services GmbH is pleased to inform you that the planned move into our new office buildings at the Oberpfaffenhofen airfield has been successfully accomplished.

Furthermore we would like to inform you that we named Florian Luithlen Director Customer Support who took over from Bernhard Schuster as of June 1st.

 
Publication details:
Date August 4, 2014
Download CSI-328all-2014-07-General-Information
 
Restart of AHRS upgrade campaign from AH-800 to AH-900 on Dornier 328-300

328 Support Services GmbH is pleased to announce to restart the upgrade program for the AHRS from AH-800 units to AH-900 within the Dornier 328-300 fleet. Please see attached CSI-328JET-2014-06 for details.

 
Publication details:
Date July 3, 2014
Effectivity Dornier 328-300
Serial No. All aircraft
Download CSI-328JET-2014-06-AH800-to-AH900-for-Dornier-328-300
 
Quick Access Recorder for Dornier 328 series

328 Support Services GmbH is planning an upgrade for the Dornier 328-100 and 328-300.
The Quick Access Recorder (QAR) is designed for aircraft with solid-state flight data recording systems and records a copy of the data provided to the FOR (Flight Data Recorder) and ARINC 429 Avionic Bus for easy retrieval.

 
Publication details:
Rev. date March 19, 2014
Date April 9, 2014
Effectivity Dornier 328 series
Serial No. All Aircraft
Download CSI-328all-2014-03-Quick-Access-Recorder-QAR-for-Dornier-328-Series
 
Maintenance Evolution – New Intervals

As an important step after previous escalations, 328 Support Services GmbH is very pleased to announce that, with effect of July 1, 2013, maintenance intervals have again been increased.

  • A-Check and Multiples 500 hrs
  • C-Check and Multiples 5.000 hrs

The new MRBR for 328-300 has been approved by EASA and FAA in December 2013.
Relevant information is currently incorporated into the MPD and LUMPD.

 
Publication details:
Date January 30, 2014
Download CSI-328JET-2014-01-Maintenance-Evolution-New-Intervals
 
Technical Publications – Running CAMSIS with Internet Explorer 10

The new version of CAMSIS 3 (CD-ROM) has been edited and released in traditional style using unchanged procedures and tools. Shortly before distribution of CAMSIS 3 Revision MAR 1/2013 it became obvious, that certain information contained in CAMSIS while using browser Internet Explorer 10 can no longer be retrieved and displayed, whilst the use of all CAMSIS versions with Mozilla Firefox is not restricted at all. There is no information available whether other browsers show the same problem as experienced with Internet Explorer.

 
Publication details:
Date April 4, 2013
Effectivity Dornier 328-100
Dornier 328-300
Serial No. All Aircraft
Download csi-328all-2013-03
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